Distance Sales Agreement

Article 1 – PARTIES TO THE AGREEMENT

This Distance Selling Agreement is concluded electronically between the Seller, whose details are provided below, and the Buyer, who makes a purchase through www.studiosolvia.com.

1.1. Seller Information

Title: Sólvia Studio / Merve Güngör Design Workshop (Sole Proprietorship)

Person in charge: Merve Güngör

Address: Emekevler Neighborhood, Ada Street, No:10, Kartepe / Kocaeli

Tax Office: Alemdar Tax Office

Tax Number: 3130425566

Chamber of Commerce Registration Number: 39291 / Kocaeli Chamber of Commerce

MERSIS No: Not available for sole proprietorships.

Email: studio.solvia@gmail.com

Website: www.studiosolvia.com

Telephone: +90 (506) 128 61 38

1.2. Recipient Information

Name/Title: This is the first and last name information provided by the buyer during the ordering process via www.studiosolvia.com.

Address: The delivery and/or billing address entered by the Buyer during the order process will be used.

Email: This is the email address provided by the Buyer during the order process.

Telephone: This is the phone number provided by the Buyer during the order process.

The name, surname, address, email address, and telephone information provided by the buyer on the order screen are an integral part of this Agreement and shall be considered the basis for the execution of transactions.

Article 2 – SUBJECT AND SCOPE OF THE AGREEMENT

2.1. This Agreement regulates the rights and obligations of the Seller regarding the sale and delivery of products offered by the Seller through its digital platform to the Buyer.

2.2. The products are decorative home goods made from PLA or PET-G-based materials, produced in limited quantities using 3D FDM printing technology, and each incorporating handcrafted details in the design process. Due to the production technique, slight texture variations, layer marks, and surface tone differences are considered characteristic features of each piece.

2.3. The obligations of the parties are subject to the provisions of the Law No. 6502 on Consumer Protection and the Regulation on Distance Contracts.

Article 3 – PRODUCT INFORMATION AND PRICING

3.1. The type of product, its basic characteristics, quantity, sales price, taxes, and shipping costs (if any) are included in the order form and the Preliminary Information Form.

3.2. All product prices are shown in Turkish Lira and include VAT.

3.3. Whether or not shipping costs are included will be clearly stated on the order screen.

3.4. The buyer acknowledges that they have seen the final total amount presented to them prior to payment.

Article 4 – PAYMENT METHOD AND CONDITIONS

4.1. Payment can be made by credit card, debit card, wire transfer/EFT, or other methods offered by the Seller.

4.2. Interest and additional fees applicable to installment payments are determined by the Buyer's bank; the Seller is not responsible for these amounts.

4.3. Payment transactions are processed securely through Shopify Payments or the relevant payment provider's infrastructure. The merchant does not store payment information in any way.

4.4. In the event that the bank issues a refund due to unauthorized use, the Seller reserves the right to recall the product within 3 days for a full refund.

Article 5 – DELIVERY TERMS AND TRANSFER OF RISK

5.1. Delivery Times
 5.1.1. For products in stock, the product will be shipped within a maximum of 3 (three) business days following the Seller's confirmation of the order.
 5.1.2. For products requiring production, delivery to the courier will be made within a maximum of 7 (seven) calendar days from the order confirmation date.
5.1.3. The maximum legal delivery period is 30 (thirty) calendar days, in accordance with the Distance Selling Regulation. The seller is responsible for fulfilling its obligations within this period.

5.2. Transfer of Risk
 The Seller is responsible for all risks of loss and damage that may occur until the product is delivered by the shipping company to the Buyer or a third party designated by the Buyer. From the moment of delivery, the risk passes to the Buyer.

5.3. Delivery Inspection, Damage Assessment and Reporting Obligations

5.3.1. The recipient is obligated to visually inspect the package from the outside upon delivery; if there are any signs of damage to the packaging such as tearing, crushing, impact, or liquid contact, the recipient must request a "Damage Assessment Report" from the courier. Damages that may occur in shipments received without a report being prepared may be outside the responsibility of the carrier.

5.3.2. If a shipment suspected of being damaged is accepted without a damage report being prepared, the Seller is not obligated to initiate return, exchange, or compensation processes. The damage report is mandatory evidence for claims against the carrier, and failure to prepare it may result in the Buyer losing their rights.

5.3.3. Even if no delivery report is drawn up at the time of delivery, the Buyer is obliged to notify the Seller in writing of any damage or deficiencies identified within 24 hours of the delivery date. Failure to notify within this period may render it impossible to carry out the application and investigation processes regarding damages caused during transportation.

Article 6 – Right of Withdrawal and Exceptions

6.1. Withdrawal Period
 The buyer may exercise their right of withdrawal within 14 (fourteen) days from the date of delivery of the product without giving any reason.

6.2. Situations Where the Right of Withdrawal Cannot Be Exercised
 According to the Distance Selling Regulation, the right of withdrawal cannot be exercised for the following products :

6.2.1. Personalized products, manufactured specifically for the buyer upon request , with changes in color/size/design, and including order-specific adjustments .
 6.2.2. Products that have been opened, have lost their resale value, or have been damaged in terms of hygiene or integrity,
 6.2.3. Products damaged, deformed, or experiencing loss of performance as a result of use contrary to the Instructions for Use .

6.3. Return Conditions Under the Right of Withdrawal
 The product to be returned under the right of withdrawal;

  • unused,

  • resalable condition

  • clean,

  • complete with all accessories.
     It is mandatory to send the product back to the seller. Returns may be rejected for products that do not meet the relevant conditions.

Article 7 – Return Procedure and Refund

7.1. Cancellation Notice
 The buyer is obligated to notify the seller in writing (via email, contact form, or order panel) of their intention to exercise their right of withdrawal . Returns sent without prior notification will not be processed.

7.2. Return Shipping Fee
 Unless explicitly stated otherwise by the Seller, the shipping costs for returns made under the right of withdrawal are the responsibility of the Buyer .

7.3. Refund Process
After verifying that the returned product is unused, undamaged, and in a resalable condition, the seller will process the refund within a maximum of 14 (fourteen) days , via the payment method used by the buyer.

Article 8 – Defective Goods, Legal Liability and Customer Guarantee

8.1. Legal Responsibility (Law No. 6502):
 The products are subject to the Seller's legal liability under the defective goods provisions for 2 years from the date of delivery . This liability is a legal obligation and does not constitute a warranty .

8.2. Sólvia Studio 12-Month Customer Guarantee:
To enhance customer satisfaction, the seller offers 12 months of voluntary support/warranty for the products, in addition to legal rights . This coverage applies only to the following situations:

  • Structural form distortions,

  • Unusual color changes.

This assurance is not a warranty and is independent of legal liability for defective goods.

8.3. Exclusions from Coverage:
 Damages resulting from the following terms of use are not covered by customer insurance:

  • Use contrary to the Product Use and Maintenance Instructions,

  • Falls, collisions, impacts, crushing, chemical contact,

  • Exposure of the product to temperatures above 60°C , heat sources, or intense/prolonged sunlight ,

  • PLA or PET-G materials are inherently susceptible to extreme thermal deformations.

8.4. Documents and Appendices

The following documents are information and user manuals provided to the Buyer along with the product and are an integral part of this agreement:

  • Customer Assurance Certificate

  • Product Use and Maintenance Instructions

8.4.1. The buyer is subject only to the terms of the Customer Guarantee Certificate and Product Use and Maintenance Instructions belonging to the collection from which the product was purchased .
 8.4.2. Documents relating to other collections are not applicable to the product purchased by the Buyer.
 8.4.3. Failure to comply with the terms of use of the relevant collection will render both customer assurance and support processes invalid.

Article 9 – Resolution of Disputes

9.1. The laws of the Republic of Turkey shall apply to the resolution of any disputes arising from this agreement .
 9.2. Within monetary limits, the Consumer Arbitration Boards located in the Buyer's place of residence or the Seller's place of residence have jurisdiction.
 9.3. In disputes exceeding the monetary limit set by the Consumer Arbitration Board, the Consumer Courts have jurisdiction.
 9.4. The parties agree to make good faith efforts to resolve disputes through conciliation before resorting to litigation.

Article 10 – ENTRY INTO FORCE AND ACCEPTANCE

10.1. The buyer declares that before placing an order, they have read, understood, and accept all the terms of the Preliminary Information Form and this Distance Sales Agreement .
 10.2. This Agreement shall enter into force and be binding on the parties as soon as the Buyer confirms the order electronically.
 10.3. The Contract and Preliminary Information Form will be sent to the Buyer via e-mail along with the order confirmation and can be kept for the Buyer to access at any time.
 10.4. The Buyer acknowledges that the contractual relationship established between the Buyer and the Seller is concluded electronically upon order confirmation.